HumenhukCIPP/US Study Guide
Chapter 11: Telecommunications and Marketing

TSR Rules on How Calls May Be Made

Reviewed by Victor Humenhuk. Published . Reviewed .

The TSR sets detailed conduct rules: telemarketers may call only between 8 a.m. and 9 p.m., must scrub against the Do Not Call list, display caller ID, identify themselves and what they sell, and keep records.

How this supports CIPP/US study

Use this lesson to identify the disclosure, workplace or cross-border rule that changes the result in a fact pattern. Continue with the CIPP/US study plan.

The TSR imposes detailed obligations on how covered organizations conduct calls. Many requirements arose from a history of intrusive and fraudulent callers.

  • Call only between 8 a.m. and 9 p.m.
  • Screen and scrub names against the national Do Not Call list
  • Display caller ID information
  • Identify themselves and what they are selling
  • Disclose all material information and terms
  • Comply with special rules for prizes and promotions
  • Respect requests to call back (and maintain an entity-specific suppression list)
  • Retain records
  • Comply with special rules for automated dialers
Internal suppression lists

Independent of the national registry, the TSR prohibits any seller or telemarketer from calling a consumer who has asked that company not to call again. Each must keep an Entity-specific suppression list.

Key terms - quick answers

What is “Entity-specific suppression list”?
An internal Do Not Call list a seller/telemarketer must maintain to honor a consumer's request not to be called again by that company.

Sources and study method

This independent lesson uses active recall, spaced retrieval and scenario practice. Read the full study method.