Support
Effective 25 September 2026. Version 2026-09-25. Read archived policy versions.
Use this page for account, access, billing, privacy and content support.
Account and study progress
First sign in with the same email address used before. If progress or access still does not appear, email studyguides@thesmios.com with the guide name and the email used for the account.
Billing and refunds
Paddle sends the receipt and handles payment and refund requests. Use Paddle buyer support first. You may send us the Paddle receipt number, but never send card details.
The iPhone and iPad app
To restore a purchase on a new device, open the app's settings and choose Restore Purchase while signed in to the same Apple Account. Apple handles app refunds at reportaproblem.apple.com. Study progress syncs through iCloud when you are signed in to iCloud on each device.
Privacy requests
Signed-in learners can export or delete account data from the account page. Other privacy requests can be sent to studyguides@thesmios.com.
Corrections and accessibility
Include the page address and a concise description of the problem. For accessibility issues, include the device, browser and assistive technology if you can.
Response time
We aim to reply within three business days. Urgent payment-security concerns should also be reported to Paddle.